Data We Collect
Depending on how you use Yes Genie, we may collect:
- Name, email address, secure login identifier, and login/session data.
- Phone number, Instagram ID, gender, date of birth or year of birth, calculated age, age circle, city of work, and occupation, including homemaker as working status.
- Make a Wish quiz responses and saved wish details submitted through the website.
- Trip interest, waitlist, inquiry, communication, support, payment, refund, or cancellation information where relevant.
- Device, browser, IP, log, cookie, and preference data when essential site tools or consented analytics/marketing tools are used.
Why We Collect It
We use personal data for account creation, authentication, dashboard access, trip planning, group suitability, customer communication, personalization, safety, service operations, legal compliance, and dispute handling.
Marketing communication, remarketing, tracking pixels, or non-essential analytics are used only where we have consent or a lawful basis. We do not sell personal data.
Storage & Third-Party Service Providers
Yes Genie uses trusted Google Firebase services to support secure login, account access, and storage of wish or enquiry details. Access to this information is limited to authorised team members who need it to respond to your request or manage your trip experience.
We may also use service providers for hosting, communications, payments, analytics, advertising, customer support, or operational tools. These providers are expected to process data only for permitted service purposes.
Data Retention
Account and wish data are retained while your account is active or while needed for trip planning, legal, financial, safety, fraud-prevention, dispute, tax, or compliance purposes. When retention is no longer needed, we delete, anonymize, or restrict the data where reasonably possible.
Your Rights
You may request access, correction, consent withdrawal, or deletion of your personal data, subject to legal, safety, fraud-prevention, payment, tax, and dispute-resolution requirements.
You may also request account closure from your member dashboard. Yes Genie reviews closure requests before restricting access or deleting, anonymizing, or retaining limited records where required.
To exercise these rights, contact us using the support email below from the email linked to your Yes Genie account.
Security Measures
We use secure login controls, access restrictions, HTTPS hosting, account-specific data storage, and operational access controls to reduce unauthorized access risk. No online service can guarantee absolute security, so users should keep passwords private and use trusted devices.
Payments, Refunds & Cancellations
Payment, refund, and cancellation details are handled according to the published trip terms and the Refund & Cancellation Policy. Payment processors may process payment information under their own policies.
Privacy Requests & Grievance Contact
Grievance Officer / Company Contact: Yes Genie Compliance Team
Support and privacy requests are reviewed by the Yes Genie team through this official contact channel.